Frequently Asked Questions

Return policy?

Satisfaction Guarantee: We have a 14 day guarantee that if you’re not at all satisfied with your shades, you can return them to us and we’ll issue you a full refund or an exchange provided the sunglasses aren’t damaged and you pay the return shipping.

Exchanges?

Satisfaction Guarantee: We have a 14 day guarantee that if you’re not at all satisfied with your shades, you can return them to us and we’ll issue you a full refund or an exchange provided the sunglasses aren’t damaged and you pay the return shipping.

Warranty?

Limited Lifetime Warranty: Thrive Shades offers a lifetime warranty on all defective sunglasses with proof of purchase against defects in material and workmanship. Warranty does not cover normal wear and tear on products or abrasions to the lenses of sunglasses. Thrive Shades’ warranty does not cover damage caused by abuse or mishandling. If our sunglasses are proven defective, we will replace them at no cost to you under warranty. See our website for details on how to execute a warranty exchange.

What size?

All of our sunglasses are unisex, and have flexible spring hinges to accommodate many head shapes. The dimensions are as follows: Lens Width - 47mm Width - 143mm Height - 49mm Length - 150mm

Weight?

Our sunglasses are super light weighing in around 20 grams depending on the style of wood.

Lens material?

All of our sunglasses are made from high quality scratch and impact resistant polycarbonate.

Polarization?

Every pair of Thrive Shades comes with polarized lenses. These lenses will help reduce glare and enhance colors.

UV protection?

All of our sunglasses are rated UV 400. This means they all offer 100% UVA and UVB protection.

Prescription lenses?

We currently do not offer any sunglasses with prescription lenses. We are currently working on some prototype frames that will allow for you to insert your own prescription lenses in the future.

Why do my shades look different?

Every pair of Thrive Shades are handcrafted with great care from high quality woods. However, just like you and the tree your shades came from, each pair is one of a kind! This means that wood grain may vary from the images you see.

They float?

Yes! Every pair of Thrive Shades will float on water. You'll never lose another pair of sunglasses in the water again!

Wood fading or staining?

Every pair of Thrive Shades has a sweat and water protective coating to ensure your shades continue to look great for many years to come.

How to create an account?

To create an account, click log in or my account at the top of the page. Then enter your email address and desired password under Register. With your account, you can manage your billing and shipping information, view orders, check your reward points, and generate referral links to earn more reward points.

Lost password?

Simply click the button labeled Lost Password at the type of the page.

What are reward points?

Reward points are earned for doing various activities on the website or making purchases. You can use these reward points to save big on your next purchase from Thrive Shades. 100 points is equal to $1 in savings. You can see how to earn reward points here: http://thriveshades.com/reward-points/

Create a review?

To create a review, you must first create an account as outline above. Once your account has been created, you can click on the product page for the sunglasses you purchased, and then on the button labeled Add Your Review. Then simply enter your review information and submit. In doing so, you will earn 500 reward points towards your next purchase.

Facebook and Twitter reward points?

If you click like or tweet on one of our product pages, you will earn 250 reward points for each for a total of 500 points towards your next Thrive Shades purchase.

Referrals?

After creating your account, you can generate referral links from the My Account page. You can share this referral link anywhere you like. Every time someone clicks your referral link to Thrive Shades and buys a pair of sunglasses, you will earn 1000 points towards your next purchase from us! You can track your referrals from your My Account page as well.

Rewards points and coupons?

Reward points may or may not be combined with coupons or certain sales. Please see coupon or sale fine print for limitations.

Who is Plant-It 2020?

Plant-It 2020 is our tree planting partner. For every pair of Thrive Shades sold, we make a donation to Plant-It 2020 to have a tree planted. You can find out more information about their organization here: http://www.plantit2020.org/

Where are the trees planted?

The trees are planted by Plant-It 2020 in various locations across the United States where they are needed most. These trees will be planted in forests damaged by wildfire, insects, disease and other impacts. How awesome is that?

How do I make a custom order?

For $110 we will build you the perfect pair of sunglasses hand crafted just for you. Choose any frame, material, and lens combo your heart desires! For an extra $10 we will even custom engrave your frames for you! Send us a message of what combination you want and we'll get started on your shades right away! Please see our customization page for all of our options: http://thriveshades.com/customize/

Where are we located?

Thrive Shades is based out of Denver, CO.

How is shipping handled?

Every pair of Thrive Shades is shipped via USPS in small flat rate packing with tracking for your convenience. International shipping is handled the same way, but the cost of shipping is more. Be aware that there may be additional duty and VAT taxes or fees depending on the country receiving the package. These fees and taxes are the responsibility of the purchaser. If you live in the Denver area, contact us and we may be able to save you the cost of shipping.

Co-branding?

Interested in partnering with us? Contact us and we may be able to work out a deal with your logo co-branded with ours on a special run of sunglasses. Additionally, we are interested in working with artists on signature series sunglasses that feature your artwork laser engraved on our wood frames.

Additional questions?

Contact us at 1-888-982-0960 or by email at info@thriveshades.com, we look forward to hearing from you.